Who Does This Cybertron Limited Warranty Cover?

This Limited Warranty applies to all original owners and any subsequent owners of a Cybertron E-Bike model. It is provided at no additional cost during the applicable warranty coverage period. While it is not required to receive service under this warranty Cybertron strongly recommends its customers or authorized dealers submit warranty registration information on-line or contact Cybertron Customer Success in order to update their information and receive timely service in the unlikely event of a safety related or other important issue.

New owners who have not received notification of a warranty transfer should contact Cybertron Customer Success at +961 76016271 or cybertronbikes@gmail.com with their Cybertron E-Bike order number,  such that ownership can be verified and updated in our systems and warranty details collected.

When a Cybertron E-Bike is sold to a subsequent owner, while within the warranty coverage period, the new owner should submit a warranty transfer request either electronically or in writing. This should be performed to allow Cyberron the ability to contact the new owner for service or warranty issues. Contact Cybertron Customer Success to learn more.

What Does My Cybertron E-Bike Limited Warranty Cover?

The warranty covers any repairs needed to correct defects in materials or workmanship of all parts and components of each new Cybertron E-Bike supplied by Cybertron for the Coverage Period below, subject to the exclusions listed in the section “WHAT IS NOT COVERED.”

This Limited Warranty also covers the Cybertron E-Bike batteries.

What Is the Coverage Period of This Cybertron E-Bike Limited Warranty?

The Cybertron E-Bike frame has a Limited Warranty for the life of the E-Bike.

The duration of this Limited Warranty for the remaining components of a Cybertron E-Bike is a period of two (2) years from the original In-Service Date.

Parts replaced under warranty will be covered for the balance of the limited warranty.
The warranty period begins on the date of purchase.

What Will CYBERTRON Do Under This Limited Warranty?

During the duration of this Limited Warranty, Cybertron will repair or replace (at CYBERTRON’s option), without charge for parts or labor, any Cybertron E-Bike or parts supplied by Cybertron that are covered by this Limited Warranty and found by Cybertron or an authorized Cybertron dealer to be defective in materials or workmanship.

How Do You Obtain Service Under This Limited Warranty?

Warranty services may be obtained by contacting Cybertron. You can contact Cybertron directly at:

  • +961 76016271
  • cybertronbikes@gmail.com

What Is Not Covered by This Limited Warranty?

THIS LIMITED WARRANTY DOES NOT COVER ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF VALUE OF THE E-BIKE, LOST PROFITS OR EARNINGS, OUT-OF- POCKET EXPENSES FOR SUBSTITUTE TRANSPORTATION OR LODGING, EXPENSES ASSOCIATED WITH RETURNING THE COVERED PRODUCT, TOWING AND/OR ROADSIDE ASSISTANCE EXPENSES, EXPENSES ASSOCIATED WITH RETURNING THE COVERED PRODUCT BACK TO ITS OWNER, MECHANIC’S TRAVEL TIME OR COMMUNICATION CHARGES, LOSS OR DAMAGE TO PERSONAL PROPERTY, LOSS OR TIME, OR INCONVENIENCE.

Normal Battery Degradation:
Due to battery cell chemistry, there is a normal, expected reduction in range/capacity over time and usage. Depending on use and storage conditions, batteries will degrade at differing rates during the duration of this Limited Warranty period. Cybertron will only repair or replace a battery pursuant to this Limited Warranty that has been operated according to the proper usage guidelines as outlined below and exhibits a nominal storage capacity reduction of greater than 20% of the published nominal capacity, as measured by an authorized Cybertron dealer. To check the capacity of a Battery, an authorized Cybertron dealer can perform a battery management system log data extraction, which will confirm if the battery has been operated according to proper usage guidelines as outlined below and whether a reduction in capacity is within expected norms.

This Limited Warranty only covers Cybertron E-Bikes that are operated according to “proper use” and “under normal operating conditions”. The following definitions are applicable to determine whether the Limited Warranty coverage is in effect:

  • “Normal operating conditions” require routine care and maintenance of the Cybertron E-Bike.
  • “Normal operating conditions” excludes use of the Cybertron E-Bike in for-profit commercial or business activities, such as, but not limited to, use as a rental or delivery vehicle.
  • Proper use means never storing and/or leaving the Battery at a state of charge below 30% for more than 30 days or storing the battery in an environment outside of the battery’s recommended temperature range for extended periods as described in the Owner’s Manual.

In addition, this Limited Warranty does not cover:

  • The cost of parts and labor involved in any routine care and maintenance and/or the replacement of parts due to normal wear and tear, use, or deterioration, including but not limited to, tires, brake pads and rotors, belt drive, fork seals, grips, foot pegs, and the seat.
  • The replacement of fluids unless their replacement is a necessary part of warranty service on a covered component.
  • Damage resulting from off-road use.
  • Any cosmetic concerns that arise as a result of environmental conditions, owner abuse, misuse, lack of routine care and maintenance, accidents and/or other improper use.
  • Parts or components damaged by use or operation under abnormal conditions or contrary to the instructions in the Owner’s Manual including a failure to have the E-Bikes firmware updated during the regular service intervals or in a timely basis following a notification that a new update is available.
  • Cybertron E-Bikes used for racing or other competitive events.
  • Cybertron E-Bikes misused improperly operated.
  • Damage, failures, malfunctions, or performance problems caused by unauthorized modifications or alterations to Cybertron E-Bikes, including modifications or alterations performed by an authorized Cybertron dealer, causing a Cybertron E-Bike to fail.
  • Damage, failures, malfunctions, or performance problems caused by unauthorized parts or accessories installed on a Cybertron E-Bike.
  • Damage, failures, malfunctions, or performance problems caused by the installation or use of any battery charger or power supply not sold or approved by Cybertron.
  • Damage, failures, malfunctions, or performance problems caused by fire, collision, accident, or improper storage.
  • Damage, failures, malfunctions, or performance problems caused by continued operation of the E-Bike after a warning light, gauge reading, or other warning indicates a mechanical or operational problem.
  • Cybertron E-Bikes severely damaged or declared to be a total loss by an insurer, or E-Bikes substantially reassembled from or repaired with parts obtained from another used E-Bike.
  • Damage, failures, malfunctions, or performance problems caused by the failure to follow recommended maintenance requirements.
  • Damage, failure, malfunctions, or performance problems caused by airborne industrial pollutants (e.g., acid rain), bird droppings, tree sap, stones, flood water, windstorms, weather events or other similar occurrences.

Further, this Limited Warranty does not apply Cybertron E-Bikes or parts and accessories that are not imported or distributed by Cybertron

Cybertron reserves the right to change or improve the design of any Cybertron E-Bike, Battery, or any other Cybertron parts (collectively, “Cybertron products”) at any time, without assuming any obligation to modify any Cybertron products previously manufactured or sold.

What Other Limitations or Disclaimers Apply to This Cybertron E-Bike Limited Warranty?

Cyberton does not assume, or authorize any person to assume, any other obligation or liability on its behalf.

The original registered owner or subsequent registered transferee as documented with the Cybertron E-Bike warranty registration should convey all safety warnings, instructions, and Limited Warranty if the unit is sold, loaned, or otherwise transferred to another person.

Suggested Cybertron E-Bike Owner’s Responsibilities.

As the owner of a product covered by this Limited Warranty, it is strongly suggested that you read and understand the Owner’s Manual, this Limited Warranty, and all product warnings before operating your Cybertron E-Bike.

Serious injury or death can result from improper operation or failure to observe warnings and safety instructions on any E-Bike.

Further, it is also your responsibility to:

  • Perform all recommended and necessary routine care and maintenance and engage in proper use of your Cybertron E-Bike and Battery.
  • Learn and obey all laws governing the operations of a E-Bike, generally.
  • If you have not done so recently, even as an experienced rider, consider taking a E-Bike safety course.
  • At all times when operating a Cybertron E-Bike wear proper safety equipment and clothing, including but not limited to helmet, eye protection, and appropriate boots.

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN CONNECTION WITH THE SALE
OF THIS CYBERTRON E-BIKES. ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE STATED PERIOD OF THIS WRITTEN WARRANTY.