General

Will I need to assemble my Cybertron E-Bike?

Your Cybertron E-Bike will arrive completely assembled and ready-to-go. Just bring your battery up to a full charge and ride.

Can I pick up my Cybertron instead of shipping?

Yes, In person pickup is available contact us at:

to learn more.

Do I need a license and insurance to ride the Cybertron bikes?

No license is needed to drive Cybertron bikes on the road.

Can two passengers ride at the same time?

Yes as long as they do not exceed the max load specified for each bike

  • E-Bicycle: total of 120kg
  • City Bike: total of 150kg
  • Chopper: total of 200kg

I'd like to test a Cybertron or see one in person, are you guys offering any test drives?

Yes, we offer demos and test drives please contact us using:

I have general questions about the Cybertron, who can I talk to?

Please contact us through:

What is the warranty on Cybertron E-Bikes

Lifetime warranty on the frame, 2 year limited E-Bike and battery warranty. Complete details can be found here

Is it safe to drive my Cybertron E-Bike in the rain?

maintenance

Will Modifications void my warranty?

Aesthetic modifications are welcomed, unless modifications were applied or used incorrectly that directly resulted in damage to the bike.

Modifications to battery, battery controls, harness or electrical system if not approved by Cybertron may void your warranty.

Where can I have my bike serviced?

Where can I purchase parts for repair and replacements?

Where can I find the owner's manual?

Battery

What kind of batteries are used in Cybertron E-Bikes?

How do I charge the battery?

The battery pack can be charged on the bike or removed and charged separately.

How long does it take to charge the battery?

Will additional batteries be available for purchase?

Is it safe to charge the battery every day?

What's the best way to take care of Cybertron batteries?

Battery conditioning and balance is of the upmost importance. Before riding, it is necessary to fully charge your battery A full charge is 85.3+ or more volts indicated on the display.

During shipping or storage of 15 days or longer, slight imbalance can develop between the cells of the battery pack. While charging, when the battery is in this state, the charger fan may turn off, and the display may indicate “100%” before the battery has completely charged and balanced. This is because the battery is entering a balancing phase of the charge, topping off each individual cell and ensuring battery health.

Before riding, please charge your Anthem for a full 4+ hours (110V) or 2.5 hours (220V) and an indicated 85.3+ volts.

For the first 5 cycles when new.
At least one cycle after storing the bike for 15 days or more.

Additionally, it is best to avoid deep discharge during these initial 5 charges, so charging when the bike is at 25% State of Charge (SOC), or more is the best practice during these conditioning cycles. This is also recommended for the first charge cycle following a period of storage.

Following this guidance, and the rest of the battery health tips in the owner's manual, will ensure the best lifespan of your battery and avoid errors in the SOC indication that could lead to inaccurate range or remaining energy estimates